Refund Policy

1. 30-Day Money-Back Guarantee

We stand behind our services. RanaHost offers a full 30-day money-back guarantee on all new shared hosting, WordPress hosting, and cloud VPS hosting accounts. If you are not satisfied with our service for any reason within the first 30 days, you may request a full refund.

2. Eligibility

The following are eligible for a refund:

• New shared hosting accounts within 30 days of initial purchase
• New WordPress hosting accounts within 30 days of initial purchase
• New cloud VPS hosting accounts within 30 days of initial purchase

The following are not eligible for a refund:

• Domain name registrations, transfers, and renewals
• SSL certificate purchases
• Hosting plan renewals (after the initial 30-day period)
• Accounts terminated for Terms of Service violations
• Add-on services (dedicated IPs, premium DNS, etc.)
• Accounts with excessive resource abuse or illegal activity

3. How to Request a Refund

To request a refund, contact our billing team through one of these channels:

• Support Ticket: Open a ticket from your client dashboard under the Billing category
• Email: Send a request to billing@ranahost.com from your registered email address

Please include your account email, order number, and reason for the refund. All requests are reviewed within 1–2 business days.

4. Processing Time

Once approved, refunds are processed within 5–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider. You will receive an email confirmation when the refund has been issued.

5. Cancellation

You may cancel your hosting service at any time from your client dashboard. Cancellation takes effect at the end of your current billing cycle. No partial refunds are issued after the 30-day money-back period has expired.

If you cancel within the 30-day window, your refund will be processed automatically upon request. After cancellation, your data will be retained for 14 days before permanent deletion.

6. Chargebacks

Before filing a chargeback with your bank, please contact our billing team. We are committed to resolving any billing disputes quickly and fairly. Unwarranted chargebacks may result in account suspension and additional fees.

7. Contact

Questions about our refund policy? Contact our billing team at billing@ranahost.com or through our contact page.