Legal

Terms of Service

Last updated: July 10, 2026

1. Acceptance of Terms

By accessing and using the web hosting services provided by RanaHost ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you may not use our Services. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Services

RanaHost provides web hosting services including but not limited to shared hosting, WordPress hosting, cloud VPS hosting, domain registration, email hosting, and related services. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Account Registration

To use certain features, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must be at least 18 years old to create an account.

You agree to immediately notify RanaHost of any unauthorized use of your account or any other breach of security. We will not be liable for any loss arising from unauthorized use of your account.

4. Payment and Billing

All fees are due in advance and billed according to the billing cycle selected at checkout. We accept payment via credit card, debit card, and other methods indicated at checkout. Prices are listed in the currency shown at checkout and exclude applicable taxes unless stated otherwise.

Failure to pay may result in suspension or termination of your account. Accounts past due by more than 30 days may be permanently deleted. We reserve the right to change our prices with 30 days' notice.

5. Acceptable Use Policy

You agree not to use our Services for:

  • Illegal activities or content that violates any applicable law
  • Spamming, phishing, or distributing malware
  • Hosting infringing, defamatory, or harmful content
  • Activities that disrupt or degrade our infrastructure or other users' services
  • Cryptocurrency mining or resource-intensive scripts on shared hosting
  • Operating open proxies, TOR exit nodes, or similar services

Violations may result in immediate suspension or termination without refund.

6. Uptime Guarantee

We guarantee 99.9% uptime for all hosting services, measured monthly. If we fail to meet this guarantee, you may be eligible for service credits as outlined in our SLA. Scheduled maintenance windows, force majeure events, and issues beyond our reasonable control are excluded from uptime calculations.

7. Data and Backups

While we perform regular backups, you are ultimately responsible for maintaining your own backups. RanaHost is not liable for any data loss. We recommend maintaining independent backups of all critical data stored on our servers.

8. Limitation of Liability

To the maximum extent permitted by law, RanaHost shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our Services.

Our total liability for any claim arising from these Terms or your use of the Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

9. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your account immediately, without prior notice, for conduct that we determine, in our sole discretion, violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Upon termination, your right to use the Services ceases immediately. We may, at our discretion, delete your data after a reasonable grace period.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the new Terms.

11. Contact

If you have questions about these Terms, please contact us at support@ranahost.com or through our contact page.