Privacy Policy

1. Introduction

RanaHost ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and hosting services. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, company name, billing address — provided by you during registration or checkout.
• Payment Information: Credit/debit card details are processed securely by our payment processor. We do not store full card numbers on our servers.
• Technical Information: IP address, browser type, operating system, device identifiers, and referring URLs — collected automatically.
• Usage Data: Pages visited, features used, support tickets, and interaction patterns with our Services.
• Server Data: For hosting accounts, we may access server logs, resource usage, and configuration data necessary to provide support.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and send billing-related communications
• Send service updates, security alerts, and support messages
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our Services (payment processing, infrastructure, analytics), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
• With Your Consent: For any other purpose disclosed at the time of collection or with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encrypted storage for sensitive data, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. After account termination, we may retain certain data for legal, analytical, or backup purposes for a reasonable period, typically no longer than 12 months.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at privacy@ranahost.com.

8. Cookies

We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policy of every site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@ranahost.com or through our contact page.